Frequently Asked Questions
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We manufacture and sell products under one brand — Egret — and make them in Hyderabad with high-quality, eco-friendly formulas.
Yes. Our Egret Matic range is specifically formulated for washing machines — separate variants for Top Load and Front Load machines. They are low-foam formulas to prevent machine damage.
Yes! Orders above ₹499 qualify for free shipping across India. Orders below ₹499 may attract a nominal shipping fee depending on your location.
Yes, COD is available across India. You can also pay online via UPI, debit/credit cards, and net banking through our secure Razorpay payment gateway.
Delivery typically takes 3–7 business days depending on your location. Hyderabad and nearby areas may receive orders sooner. You will receive a tracking link once your order is shipped.
We accept returns within 7 days of delivery for damaged or defective products. The product must be unused and in its original packaging. Contact us via WhatsApp or email to initiate a return.
Once your order ships, you will receive a tracking number via email or WhatsApp. You can also view your order status in the My Orders section of your account.
Yes. Our formulations use biodegradable ingredients that are safe for your family and the environment. We are committed to reducing the environmental impact of household cleaning products.
Currently we only ship within India. We are working on international shipping and will announce it soon.
You can reach us via WhatsApp, email at [email protected], or through the contact form on our Contact page. We typically respond within 24 hours.